| • | "Policy Maker Pro & Software Updates" by Danielle Ruest and Nelson Ruest |
| • | "Search & Destroy Mydoom" by Chip Sockwell |
| • | "The Secret Life of a DBA" by Buck Woody |
| • | Chapter 5: "Standardization Management Processes" in Preparing for .NET Enterprise Technologies by Danielle Ruest and Nelson Ruest |
| • | Chapter 5: "Application Server Management" in Windows Server 2003 Pocket Administrator by Danielle Ruest and Nelson Ruest |